The Customer Relationship Management, as well as the Billing to energy customers, have always been among the most critical aspects for the Utility companies, pushed to the highest flexibility by the market liberalization (and therefore by a complex pricing and offering to clients) and by a constantly evolving regulatory framework, which requires a strong specialization in the specific processes of the market to which they belong.
With a modular approach of products developed in-house and by main operators of the Energy market, ifs provide a solution that covers all the aspects of CRM and management of information flows (energy data and customer services) to/from Distributors/SII, Resellers and end users, aiming for maximum automation of processes through the use of bots and machine learning technologies.
